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Type: Posts; User: KimW

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  1. Replies
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    The issue with the player controls disappearing...

    The issue with the player controls disappearing briefly and returning (or sometime not) when pressing the forward/back skip is still being worked on by the development team. A fix for this issue was...
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    Glad that the new version with the fix is working...

    Glad that the new version with the fix is working properly for you now!
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    Okay. Thank you for the clarification.

    Okay. Thank you for the clarification.
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    Are you still having issues with failed downloads...

    Are you still having issues with failed downloads using BeyondPod version 4.3.31? You said you discovered the temporary fix of turning off Private DNS on your device before you downloaded v4.3.31 and...
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    Great, thank you for sending those! Communication...

    Great, thank you for sending those! Communication will continue in reply to those log emails.
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    Hello, Can you please send your logs for us to...

    Hello,

    Can you please send your logs for us to take a look at? We would like to see the Android Log, BeyondPod Log and the latest Update Log that shows the errors please.

    To send log files, go...
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    Unfortunately, we are not able to reproduce this...

    Unfortunately, we are not able to reproduce this on our end. We have tried plugging in wired headsets and turning the "Headset Buttons" settings off (unchecked) which then disables the controls on...
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    Hello, Can you please provide a screenshot of...

    Hello,
    Can you please provide a screenshot of what you are seeing on your end? Are you seeing this with a specific feed? Or all of your subscribed to feeds?
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    Yes, if you have the BeyondPod setting for...

    Yes, if you have the BeyondPod setting for "Headset Buttons" enabled, then those buttons would work how you set them to respond. But you mentioned you have that setting disabled, correct?
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    We have never had reports of users squeezing...

    We have never had reports of users squeezing their devices and BeyondPod responding with random actions. If they are pressing buttons that BeyondPod responds to, then sure, it reacts as it should per...
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    BeyondPod would respond to headset buttons (wired...

    BeyondPod would respond to headset buttons (wired or bluetooth), and player control buttons (in app, in notification tray and lock screen, on widget) depending on your settings. If you are able to...
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    Hello, Yes, BeyondPod creates a playlist...

    Hello,

    Yes, BeyondPod creates a playlist automatically but with all of those settings disabled, it should only add the episode you are currently playing and not skip to a different episode if you...
  13. Hello, Favorited episodes are meant to ignore...

    Hello,

    Favorited episodes are meant to ignore the rules you set for Episode Cleanup, meaning they don't get rotated out when new ones come in because you have marked them special.

    You can...
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    Hello, To make sure your Key is recognized on*...

    Hello,

    To make sure your Key is recognized on* your new*device:

    1. Make sure you are signed into the*same Google Play account*you originally purchased the Unlock Key on.
    2. Make sure*both*the...
  15. Hello, Have you seen information on our Help...

    Hello,

    Have you seen information on our Help website (http://www.beyondpod.com/cms/index.php/android-help) to restore a backup on a new device?...
  16. Hello, Yes, you can send in your logs to...

    Hello,

    Yes, you can send in your logs to support and we can take a look to see if there are clues as to what happened. Unfortunately, we cannot add what was lost back onto your device app, so you...
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    Thank you for providing the screenshots. I have...

    Thank you for providing the screenshots. I have reported this information/screenshots to the BeyondPod development team for a further look.
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    Hello, Please email support [at]...

    Hello,

    Please email support [at] beyondpod.mobi so we can collect some more specific information from you. Thank you!
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    Hello, Can you please share a screenshot of...

    Hello,

    Can you please share a screenshot of what you see when you click on "Backup/Restore Location"?
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    Do you have the "Custom Sleep Timeout" setting...

    Do you have the "Custom Sleep Timeout" setting set to anything? (In the advanced settings.)
    We are not seeing issues with BP locking up when updating or downloading episodes. Tasker issues were...
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    Hmm. Okay. I am not seeing that issue on my end...

    Hmm. Okay. I am not seeing that issue on my end but we will continue to try to reproduce it and see if we can find any patterns/data that may show why you are having this issue. Hopefully some other...
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    A release to the public was made on November 19,...

    A release to the public was made on November 19, 2020. (v4.3.28)
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    And you are seeing this behavior across multiple...

    And you are seeing this behavior across multiple feeds? Or just this one specific feed?
  24. Hello, I'm so sorry that happened to you, and...

    Hello,

    I'm so sorry that happened to you, and truly there is no explanation as to why that would happen unless the app was uninstalled, which it sounds like it was not. The only suggestion is to...
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    No update was secretly rolled out. Still the same...

    No update was secretly rolled out. Still the same update of v4.3.28, which fixed the issues with marking played and clearing played.

    Since we are not seeing an issue with using the functionality...
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