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Thread: Pro unlock key when changing phones

  1. #1
    Junior Member
    Join Date
    Aug 2017
    Posts
    1

    Pro unlock key when changing phones

    Hello, I have a pro subscription and have changed phone but don't know how to get the unlock key again. I have contacted the BeyondPod support by email 3 times but have heard nothing back. I don't want to have to pay for another pro version

  2. #2
    BeyondPod Team
    Join Date
    Mar 2012
    Location
    UK (BP Team member from Jun 2012 to Mar 2017), http://blog.juwlz.co.uk/
    Posts
    4,169
    If you used the same Google account when setting up your new phone, and you bought the licence from the Play store, you won't need to buy it again. Your Google account is the way that the Play store knows all of the apps you've installed and paid for.

  3. #3
    Junior Member
    Join Date
    Dec 2020
    Posts
    1
    I have the same problem but I have done it all correctly through Google account. Not even my old streams came over however

  4. #4
    BeyondPod Team
    Join Date
    Mar 2017
    Location
    US
    Posts
    934
    Quote Originally Posted by Mark Rattee View Post
    I have the same problem but I have done it all correctly through Google account. Not even my old streams came over however
    Hello,

    To make sure your Key is recognized on* your new*device:

    1. Make sure you are signed into the*same Google Play account*you originally purchased the Unlock Key on.
    2. Make sure*both*the "BeyondPod Podcast Manager"*and*"BeyondPod Unlock Key" are installed on the new*device through the Google Play Store.
    3. Your new*device*will then recognize your purchased key.

    What you had on your old device does not automatically transfer to the new device because you have a Pro Key. You will need to make a backup on your old device to restore on your new device for your Settings/Feeds to transfer. Please refer to the following links from our Help Website:

    1. http://www.beyondpod.com/cms/index.p...-subscriptions
    2. http://www.beyondpod.com/cms/index.p...o-a-new-device

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